We at Sindrellastorie want to make shopping a pleasurable experience for you. So, we have an easy Return & Exchange Policy in place for you.
The Returns & Exchange Policy
We want you to keep smiling so we have a 10 day hassle-free return policy. You can return all new items within 10 days of receipt for a full refund of the item purchased. The amount will be refunded as Store credits or coupons. We do not provide cash refunds.
Only Full priced items are eligible for returns.
All Made to Measure Products are not eligible for Returns, in case of fitting issues the garment will be altered to fit you right.
Guidelines for Successful Returns
- All products to be returned must be in good condition, not worn or washed.
- Please ensure to pack the products in its original packing, if any packaging is missing the product will not be eligible for return.
- Reverse pick-up is available for Size Exchange category within India Only. If you require a refund please self ship the product to us on the address provided to you. Shipping charges up to Rs.100 will be reimbursed in the form of coupon.
- Reverse pick up will only be attempted once. If the attempt for pick up fails the customer is required to ship the product herself without any shipping reimbursement.
- It may take up to 10 working days for product to be picked up after return request has been raised successfully. We appreciate your patience however If you are in a hurry please self ship the product to the address mentioned below.
- All International Returns must be self shipped to the address provided for the region. Reverse pick up is only available for addresses within India.
How do I return the product?
If you are unhappy with the product, please email firstname.lastname@example.org within 10 days of receipt with your Order Number & Reason for Return. In case of Fitting Problems please share an image of you wearing the dress for us to serve you better.
Once Return is raised, our Customer service team will reach out to you to understand the problem in detail and guide you about the reverse pick up process if applicable.